Refund policy

RETURNS POLICY

If an order is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with Tai Tokerau Honey Ltd and contact must be made within 24hours of receiving your items including details of your claim.

The following options will be made available:
Replacement: If a replacement is required it will be sent immediately subject to availability, at no charge. 
Credit: If a credit is required, the appropriate account will be credited to the amount of the transaction, in the currency at the time of purchase. 
Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased with a Gift Certificate the customer Gift Certificate account will be credited).

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

 

LIMITATION OF LIABILITY

The information accessed through this web site is to inform you on our range of products and their use. Tai Tokerau Honey Ltd does not engage in offering professional medical or health advice. The information accessed through this web site is not intended to be complete or to diagnose or treat a health problem or disease. If you have a health problem or suspect you have a health problem, please consult your doctor or health advisor.

Tai Tokerau Honey Ltd has taken care to assemble information useful to you on this web site from its own and third party sources. Nevertheless, to the extent permitted by law, Tai Tokerau Honey Ltd will not be liable in any way for information displayed on or obtained through this web site and, in particular, will not be liable for special, indirect or consequential damages arising out of that information no matter how they arise.