Shipping policy

SHIPPING

We know you'll often be ordering things you need in a hurry. If we have the products you order in stock - and we usually do - we'll dispatch your order within 1-2 working days.  If for any reason we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.

In the unlikely event that your item arrives damaged, or is lost in transit prior to having been delivered to your home/business, let us know within 24 hours, and we will either replace it (if a replacement is available) or issue a refund.  We cannot accept responsibility for your parcel once delivery has been made.  We send items tracked and non-signature.  If you're not home when they call, and they deem it safe to do so, the driver will typically leave your parcel either at your door or close by. Please be aware that if there are no delivery instruction's left on our checkout page your parcel will be left at 'Authority to Leave". If they don't think it safe to leave, they'll leave a card to call. 

We accept full responsibility for breakages in transit within New Zealand.  If you experience a breakage please hold onto the item and packaging and notify us of the situation immediately.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.